Hire Elite Offshore Customer Support Teams

Top 3% Eastern European support professionals who feel like part of your team

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Trusted by startups & growing companies worldwide

Why Offshoring Customer Support Makes Sense

Deliver exceptional CX at lower costs with highly trained customer support professionals.

  • Save Up to 60%

    Top-tier support without high local salaries.

  • Skilled CX Agents

    Support reps, team leads, and supervisors with proven experience.

  • Fast Integration

    Teams ready to start handling tickets, calls, and chats in weeks.

  • Secure & Compliant

    Data privacy, GDPR compliance, and secure customer handling.

Offshore Customer Support team

Customer Support Roles We Staff

Click on a role to see how our experts can enhance your CX.

Tickets, calls, chat — multi-channel support.

Oversees daily operations, coaching, and KPI tracking.

Monitoring calls, tickets, and chat interactions for quality standards.

Handles technical product issues and troubleshooting.

Focuses on retention, satisfaction, and upsell opportunities.

Didn’t see your role? Ask us

Our Proven Hiring Process

From discovery to onboarding — we make it simple and transparent.

1
Discovery

We align on stack, culture, and needs.

1–2 days
2
Sourcing

We test & shortlist only the best.

5–7 days
3
Interviews

You choose the right fit.

2–4 days
4
Onboarding

Contracts, payroll, IT setup handled.

1–3 days
5
Ongoing Support

HR check-ins & retention strategies.

Continuous

Why Choose Prospect?

No Hidden Mark-Ups

Full transparency: salaries + fixed fees only.

Payroll & Compliance

We act as Employer of Record in the region.

Culture Fit

Strong English, EU/US work standards.

IP Protection

NDAs and secure infrastructure.

Scalable Teams

Start small, scale to full squads.

High Retention

Engagement and career growth focus.

Schedule Free Discovery

Our Hiring Models

Choose the model that best matches your project goals, management style, and budget.

Dedicated Developers

A remote professional fully integrated into your team — you assign tasks, we handle the back office.

  • Transparent cost: salary + service fee
  • Direct control over priorities & workload
  • Pre-vetted talent aligned with your stack
  • We cover payroll, contracts & HR
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Managed Teams

We assemble and manage your dedicated offshore team, while you focus on delivery and growth.

  • Complete setup: HR, IT, payroll, workspace
  • Fixed monthly fees with no hidden charges
  • Team management support included
  • Fast launch — talent ready in days
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*Pricing depends on skill level, team size, and project scope. Get in touch for a custom proposal.

Ready to Scale Your Team at Half the Cost?

Simple contracts, fast onboarding, and ongoing support with Prospect.

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No long-term lock-ins. Cancel anytime.